Terms and Conditions of Sale
Effective Date: April 2026
These Terms and Conditions (“Terms”) govern the sale of goods and services by Grande Finale Blinds (“we,” “us,” “our”) to the customer (“Customer,” “you”). By placing an order, you confirm that you have read and agree to be bound by these Terms. We reserve the right to update these Terms from time to time; the version in effect when your order is confirmed will apply.
1. Quotations
All written quotations:
Are valid for 14 days unless otherwise stated;
Are estimates only and subject to change following final measurement, specification changes, or site inspection;
Do not constitute a binding agreement until accepted and confirmed in writing.
2. Pricing and Taxes
All prices are quoted in Canadian dollars (CAD). Applicable taxes (including GST) are added in accordance with Alberta and federal law.
Website images may depict optional upgrades available at additional cost. Pricing is based on specifications including size, materials, and configuration.
We reserve the right to correct pricing errors or omissions prior to order confirmation.
3. Acceptance of Orders and Deposit
No contract is formed during any in-home consultation or site visit. An order is only accepted when the Customer confirms a written quotation and we issue a written order confirmation.
A deposit of 50% of the pre-tax purchase price is required before production begins. Applicable taxes are calculated and payable on all invoiced amounts in accordance with Canadian tax law.
Payment of the deposit:
Confirms your acceptance of the order details;
Authorizes procurement of materials and scheduling of production;
Acknowledges that the products are custom-manufactured to your specifications.
Because products are custom-manufactured and may have limited resale value:
The deposit is non-refundable once production has commenced, except where required by applicable law;
If an order is cancelled before production begins, we may retain a portion of the deposit to recover reasonable administrative, design, or other costs incurred;
If an order is cancelled after production has commenced, we reserve the right to retain all or part of the deposit to recover costs incurred up to the date of cancellation.
No payment made prior to written order confirmation constitutes acceptance of an order.
4. Order Variations
Requests to vary a confirmed order must be submitted in writing.
We may:
Accept or reject changes at our discretion;
Charge additional costs for materials, labour, delays, or rework, all of which are the sole responsibility of the Customer.
Once production has started, changes may be limited or not possible.
5. Cancellation Rights (Alberta Consumer Law Compliance)
5.1 Direct Sales Contracts (Alberta Law)
If this agreement is entered into in person at a location other than our regular place of business and qualifies as a direct sales contract under Alberta’s Consumer Protection Act, the Customer may have statutory cancellation rights, including the right to cancel within 10 days of receiving a written copy of the agreement, where required by law.
5.2 Standard Cancellation Terms
Because products are custom-manufactured:
Subject to any cancellation rights required by law, orders may be cancelled within 24 hours of order confirmation, provided production has not started.
After production begins:
Cancellation is not guaranteed;
If accepted, you are responsible for all costs incurred (materials, labour, administrative costs).
6. Delivery and Installation Timeframes
Standard delivery for most products is approximately 3 to 6 weeks from the date the deposit is received and the order is confirmed in writing. Certain specialty products or materials may require 6 to 12 weeks.
Estimated lead times will be communicated at the time of ordering. All delivery and installation dates are estimates only, provided in good faith.
We are not liable for delays caused by:
Supply chain disruptions
Carrier delays
Weather
Events beyond our control
A delivery delay does not entitle the Customer to cancel the order or withhold payment.
7. Customer Responsibilities (Site Preparation)
You must ensure:
Safe and unobstructed access to the site; and
Structural stability and suitability of installation surfaces.
If installation cannot proceed because the site is not ready, the Customer may be charged a service call, re-attendance, labour, travel, or scheduling fee.
8. Removal and Disposal of Existing Window Coverings
Unless otherwise agreed in writing, the Customer is responsible for removing any existing window coverings prior to the scheduled installation.
If removal and disposal services are requested, additional fees will apply and must be agreed in advance.
If existing window coverings are not removed at the time of installation:
We may, at our discretion:
Perform the removal and charge additional fees; or
Decline to proceed with installation.
Where installation cannot proceed due to site conditions, including failure to remove existing coverings:
A service call or re-attendance fee may be charged;
Any additional labour, travel, or scheduling costs incurred will be the responsibility of the Customer.
9. Delivery, Risk, and Title
We reserve the right to fulfil an order across one or more separate deliveries, unless otherwise agreed in writing. Legal ownership remains with us until full payment has been received. Risk transfers to you upon delivery or installation, whichever occurs first.
10. Hidden Obstructions and Liability
The Customer must advise us prior to installation of any known concealed obstructions or hazards at the site, including but not limited to, electrical cables, data cabling, plumbing, gas lines, or drainage pipes within walls, ceilings, or floors.
While our installers will take all reasonable care, we will not be liable for damage to structures, surfaces, or concealed services arising from obstructions that were not disclosed, or from structural defects not reasonably visible at installation.
The Customer agrees to bear all costs associated with undisclosed obstructions and to indemnify us against any related loss, claim, or expense.
11. Returns and Refunds
Because our products are custom-manufactured to your specifications, we do not accept returns except where:
Required by law;
A valid warranty claim has been established; or
Approved in writing.
Where a non-warranty return is approved, a restocking or administrative fee may apply.
Unauthorized returns cannot be processed.
12. Payment of Remaining Balance
The outstanding balance (50% of the total invoiced amount) must be received upon completion of installation, unless otherwise agreed in writing.
13. Late Payment
Balances not paid by the due date will accrue interest at 1.5% per month (18% per annum) on the outstanding amount until payment is received in full.
We also reserve the right to place any pending orders on hold while amounts remain overdue.
14. Default and Repossession
Where payment has not been received in full by the agreed due date, and to the extent permitted by law, we may exercise any available legal remedies, including recovery of unpaid amounts or repossession of goods to which we retain title. We will not enter private premises to repossess goods except with the Customer’s consent or as otherwise permitted by law.
We may subsequently sell or dispose of repossessed goods at our discretion and will not be liable for any loss arising from such action.
The Customer remains liable for any outstanding balance after resale of repossessed goods.
15. Warranty
All products supplied and installed by our team are covered by the applicable manufacturer's warranty. Warranty periods and terms vary by product and are set out in the warranty documentation provided with your order.
Products supplied by us but installed by the Customer or a third party are not covered under our warranty, and we accept no liability for their performance or function.
Warranty coverage applies only once full payment has been received.
The warranty does not cover damage or failure resulting from:
Improper use, neglect, or accidental damage;
Normal wear and tear, including colour change from prolonged sun exposure;
Damage caused by pets, children, or physical impact;
Modification or repair by anyone other than our authorised personnel;
Exposure to weather conditions due to open windows or doors.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or loss of use, profit, or business interruption. Our total liability is limited to the amount paid for the specific goods or services in question. This limitation applies whether the claim arises in contract, negligence, or otherwise.
Nothing in these Terms excludes liability where prohibited by law (e.g., gross negligence or statutory rights).
17. Force Majeure
We are not liable for failure or delay caused by events beyond our control, including natural disasters, supply shortages, labour disputes, or government actions.
18. Privacy
We collect and handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and any other applicable privacy laws.
We collect information solely for order processing, customer service, and business operations. We do not sell your personal information to third parties.
Our full Privacy Policy is available on our website.
19. Entire Agreement
These Terms, together with your written order confirmation and any applicable warranty documentation, constitute the entire agreement. No prior representations, verbal agreements, or understandings form part of this agreement unless confirmed in writing.
No amendment to these Terms will be effective unless agreed in writing by both parties.
20. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada. Both parties submit to the exclusive jurisdiction of the courts of Alberta for the resolution of any dispute arising out of or connected with these Terms or any order placed with us.
21. Contact Us
For any questions about these Terms or your order, please contact our team:
Grande Finale Blinds
📞 (403) 899-3992